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Post by Paul on Feb 6, 2019 17:57:03 GMT
Hi Im just about to buy a 59 plate serento this thursday registered in Dec 2009 should I be worried or better still walk away I have just accepted your application. And rejected the other 3 requests as we do not accept duplicated requests Paul |
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Post by Paul on Feb 7, 2019 10:36:25 GMT
There is a post earlier in this thread that explains the moderators are not on this forum full time, etc. Give them a chance, please. . Can't be that much of a hurry not been on since approving  |
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agamago
New Member
Thanks for having me
Posts: 4
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Post by agamago on Feb 7, 2019 15:00:50 GMT
Hi Im just about to buy a 59 plate serento this thursday registered in Dec 2009 should I be worried or better still walk away I have just accepted your application. And rejected the other 3 requests as we do not accept duplicated requests Paul Hi Paul I must apologise for making work for you, I was having a nightmare navigating the registration process mainly to do with my email account situation which were synced and my lack of understanding. I have now joined under the agamago user name which was processed no problem, so I will not use the freshmanwills handle on the forum Once again please accept my apologise for any confusion caused it was not my intention |
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Post by Paul on Feb 7, 2019 17:35:39 GMT
I have just accepted your application. And rejected the other 3 requests as we do not accept duplicated requests Paul Hi Paul I must apologise for making work for you, I was having a nightmare navigating the registration process mainly to do with my email account situation which were synced and my lack of understanding. I have now joined under the agamago user name which was processed no problem, so I will not use the freshmanwills handle on the forum Once again please accept my apologise for any confusion caused it was not my intention No problems hope you get what you need from the vast amount of knowledge that the members have here ready to share. I have deleted your account for freshmanwills. Paul |
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agamago
New Member
Thanks for having me
Posts: 4
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Post by agamago on Feb 8, 2019 7:29:09 GMT
Hi Paul I must apologise for making work for you, I was having a nightmare navigating the registration process mainly to do with my email account situation which were synced and my lack of understanding. I have now joined under the agamago user name which was processed no problem, so I will not use the freshmanwills handle on the forum Once again please accept my apologise for any confusion caused it was not my intention No problems hope you get what you need from the vast amount of knowledge that the members have here ready to share. I have deleted your account for freshmanwills. Paul Thanks Paul |
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Post by Alun on Feb 20, 2019 20:18:44 GMT
Took my 2006 sorento for mot garage phoned the bar had rotted away in 3 places 2 where the suspension arms connect and in middle had snapped
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Post by welshd1k on Jan 2, 2021 20:32:30 GMT
Hi I've attempted to open the link in the orignal post and it brings me back to this thread
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Post by Paul on Jan 3, 2021 9:59:01 GMT
Hi I've attempted to open the link in the orignal post and it brings me back to this thread  and  welshd1k There is a tab at the top of the forum page titled 2002-9/10 Upper Bracket Corrosion that will take you to the section covering the axle problems or click kiasorento.proboards.com/board/73 Hope that is what you are looking for, if not please let us know. |
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Post by welshd1k on Jan 3, 2021 15:38:45 GMT
Hi thanks for the fast replies. I can see many posts regarding the upper brackets mine has failed on the lower brackets and shock absorber mount. Can't seem to find much in regards to this?
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Post by Paul on Jan 3, 2021 19:14:43 GMT
Hi thanks for the fast replies. I can see many posts regarding the upper brackets mine has failed on the lower brackets and shock absorber mount. Can't seem to find much in regards to this? Some members have recorded failure to shock absorber brackets, must admit not many, there are some posts in there somewhere, sorry but you will have to go through the posts as Bogwort47 never split them up to that level. Unless the members log back on and see this thread and get back to you personally. |
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Post by welshd1k on Jan 12, 2021 18:38:14 GMT
Dear Mr Rees
Thank you for emailing Paul Philpott, our president & CEO. Paul has asked that we respond on his behalf, but please be assured he’s aware of your case and will be sent a copy of this reply.
I’m sorry to hear about your experience with your Kia Sorento. We're looking into your comments and will respond once we have further information.
In the meantime, if there is anything else I can help you with, please get in touch via email or call us on 0333 2022 990.
Kind regards
Linz Richens
Customer Service Advisor
Kia Motors UK
Had that as a reply
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Post by Paul on Jan 12, 2021 19:57:34 GMT
Dear Mr Rees Thank you for emailing Paul Philpott, our president & CEO. Paul has asked that we respond on his behalf, but please be assured he’s aware of your case and will be sent a copy of this reply. I’m sorry to hear about your experience with your Kia Sorento. We're looking into your comments and will respond once we have further information. In the meantime, if there is anything else I can help you with, please get in touch via email or call us on 0333 2022 990. Kind regards Linz Richens Customer Service Advisor Kia Motors UK Had that as a reply This is a standard reply, the next stage will probably be to arrange for the car to be examined by your local dealer, I hope they get back to you with a positive result. I do hope that your email included photos to help KCS to deal with it quickly. |
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Post by welshd1k on Jan 12, 2021 21:57:56 GMT
Yes attached 12 photographs
Only issue is I've been told. I'd have ti pay 115 per her for a inspection. Shall wait and see. They wouldn't even sell me the repair brackets as the part numbers don't existv
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Post by welshd1k on Jan 15, 2021 17:11:10 GMT
Finally had a reply
Dear Mr Rees
Thank you for contacting Paul Philpott, our president & CEO. I will be your point of contact throughout the remainder of your complaint.
I’m sorry to hear about your experience with your Kia Sorento.
As all our technical training lies within our dealers, we would always recommend visiting a Kia dealership for inspection. If the dealerships diagnose the fault to be due to the Rear Upper Arm Bracket, we would be unable to support towards the repair costs. As the part is no longer available to order, we would be able to provide £175, as this is the cost of the repair. To redeem this, we would welcome contact from the dealership directly to be able to make the necessary arrangements. Please be aware the cost of recovery/ diagnosis is not something we would look to cover.
If the vehicle has been diagnosed by one of our Kia dealers already, or you have booked your vehicle in to be diagnosed, please let me know which dealership this is with, so that I can discuss your concerns with them directly.
In reference to the images you describe, I’m afraid these do not seem to be present, however if appropriate, I will ask that the dealership provides you with a suitable email address should they wish to look at these in further detail.
In the meantime, if there is anything else I can help you with, please get in touch via email or call us on 0333 2022 990.
Kind regards
Victoria Watson
Assistant Team Manager
Kia Motors UK
Not sure where I stand now as its the outer lower brackets have failed
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Post by karen_uk_262002 on Mar 30, 2021 16:13:28 GMT
what year sorento have you got
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and 
